SHIPPING POLICY

1. Order Fulfillment

All physical products purchased through Vacuvia are fulfilled and shipped by our international logistics and fulfillment partners, including facilities located in China.

2. Order Processing

Orders are normally processed within one (1) to three (3) business days after payment has been successfully confirmed.

Processing time is separate from shipping time and does not include weekends, public holidays, customs inspections, or circumstances requiring additional verification.

Once an order has been dispatched, the customer will receive a shipping confirmation containing the available tracking information.

3. Estimated Delivery Times

Most orders may arrive before the timeframes stated below. However, customers should allow for the following estimated delivery periods, calculated from the date of dispatch:

Standard destinations: 4–8 business days

The estimated delivery time is seven (4) to twelve (8) business days for orders shipped to:

• The United States, excluding certain remote or extended-service areas;
• Member States of the European Union;
• The United Kingdom;
• Australia, excluding certain remote or extended-service areas.

The European Union currently consists of 27 Member States. 

European countries outside the European Union: 15–18 business days

Orders shipped to European countries that are not members of the European Union may require approximately fifteen (15) to eighteen (18) business days for delivery.

Additional time may be required because of customs procedures, import controls, local delivery networks, or destination-specific regulations.

Remote and extended-service areas: 15–18 business days or longer

Orders shipped to remote, rural, island, mountainous, or otherwise difficult-to-access locations may take approximately fifteen (15) to eighteen (18) business days, and in some circumstances longer.

Depending on the shipping carrier and the destination postcode, these locations may include:

• Puerto Rico and other United States territories;
• Certain locations in Alaska and Hawaii;
• The United States Virgin Islands;
• Remote islands and rural areas;
• The Scottish Highlands and Islands;
• The Channel Islands and the Isle of Man;
• The Canary Islands, Ceuta, and Melilla;
• Madeira and the Azores;
• Remote Greek islands;
• Rural and remote regions of Australia;
• Other areas classified by the carrier as remote, extended, out-of-delivery-area, or infrequently served.

This list is illustrative and not exhaustive. A destination’s classification may vary depending on the carrier, postal code, service availability, and local delivery network. Major carriers determine remote-area status using location- and postcode-specific service lists that may change over time. 

Puerto Rico is served separately by major carriers and may be subject to delivery-area, extended-service-area, or international out-of-delivery-area conditions depending on the service and address. 

4. Orders Containing Liquids

Orders containing liquids may be subject to additional transportation requirements, carrier restrictions, security controls, customs inspections, or special handling procedures.

As a result, orders containing liquid products may require additional processing or transit time and may be delivered later than the standard estimates stated above.

The acceptance and transportation of liquids may also depend on the product composition, quantity, packaging, destination country, and applicable carrier or customs regulations.

5. Delivery Estimates

All delivery timeframes provided in this policy are estimates and are not guaranteed delivery dates.

Delivery times may be affected by circumstances outside Vacuvia’s reasonable control, including:

• Customs clearance or import inspections;
• International transportation delays;
• Carrier or local postal service disruptions;
• Incorrect or incomplete delivery information;
• Weather conditions or natural events;
• Public holidays or periods of unusually high demand;
• Security inspections;
• Local regulatory restrictions;
• Remote-area accessibility;
• Force majeure events.

Vacuvia is not responsible for delays caused by customs authorities, shipping carriers, local delivery providers, governmental actions, or other circumstances beyond our reasonable control.

6. Tracking Information

Once an order has been dispatched, the customer will receive a tracking number when tracking is available.

Tracking information may require several business days to become active or display movement, particularly during international transportation or while the shipment is awaiting customs clearance.

A temporary lack of tracking updates does not necessarily mean that the shipment has been lost or stopped.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, email address, and any other information required to complete delivery.

Vacuvia is not responsible for shipments that are delayed, returned, lost, or considered undeliverable because of:

• An incorrect or incomplete address;
• Missing apartment, building, or unit information;
• An incorrect postcode;
• An incorrect recipient name;
• An invalid or unavailable telephone number;
• The customer’s failure to collect or accept the shipment.

Additional shipping charges may apply when an order must be resent because the customer provided incorrect or incomplete delivery information.

8. Delivery Confirmation

An order marked as “delivered” by the shipping carrier will be considered successfully delivered to the address provided by the customer.

Vacuvia is not responsible for packages that are lost, misplaced, or stolen after the carrier has confirmed delivery.

Customers who cannot locate a shipment marked as delivered should first check the surrounding delivery area, contact other members of the household or building, and contact the shipping carrier directly.

9. Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Vacuvia does not control customs charges and cannot predict their amount. Customers are responsible for complying with the import regulations applicable in their country or territory.